Finding the best
possible training solutions to suit your business needs can be a daunting task
– a simple “customer service training providers UK” search on Google elicits
more than half a million results! Luckily there’s a simpler way to find just
the training provider for your sales and service needs right here at
AboutMatch. Enter the training subjects you require, plus your budget, location
and delivery style (online, classroom, one-on-one), and our matching software
will pinpoint the best-suited companies to help.
There’s a strong
correlation between investment in training and higher corporate performance –
including faster growth, innovation, and more engaged employees - which in turn
correlates to more engaged customers. With competition for top talent as fierce
as ever, and a shortage of skills in some roles, training programs can help an
employer stand out of the crowd.
Customer Service Training
training helps build a consistent service culture across the enterprise, from
frontline to manager level. Customer service underpins industries vital for the
UK economy, such as tourism, hospitality and retail. That’s not to mention contact
centres, which account for 4% of the entire workforce in the UK and are prime
candidates for customer service training. An investment in customer service capability
is more important than ever in today’s customer-driven business environment.
person, by video, by phone or web chat, people are selling everywhere! And with
sales being one of the easiest roles to quantify, the onus is on the manager to
ensure employees have the requisite skills to ramp up quickly to full sales
heartbeat and smash their targets. Sales training can be tailored to
individuals’ needs, specific industries and styles, or particular sales
techniques can be taught to groups online or in person. Good sales training
will motivate employees and give them greater confidence to pitch for new
business as well as cross-sell products and services to existing customers.
Digital Skills training
They were once
called call centres, handling just telephone calls. But today’s contact centres
communicate with customers through a variety of channels from phone and email
to web chat and social media, requiring digital upskilling, particularly
amongst older employees. The etiquette
for web chat is different for social media which is different again for email,
and companies can’t expect employees to inherently have knowledge and
capability in every channel.
Written skills training
is a fast-growing element of most contact centre training programs. However training
may uncover that some employees are simply not adaptable to certain channels
and the brave new digital world of customer service. Identifying this early can
save companies brand damage and poor customer experience.
By investing in
its future leaders, companies can foster more opportunities for internal
promotion and plan more effectively for succession, fortifying its workforce.
One-on-one coaching can help executives create a tailored plan for healthy work/life
balance while setting the right foundations for career progression. “Digital”
training also applies to leaders who strive to develop their personal brand
through social media, or be more active as a voice of the company they represent.
Whether your training
needs are for the frontline, specialist staff or mid to senior management, let
us take the legwork out of finding the perfect match training solution for you:
Enter your training needs.