An Exclusive Event for Consultants
DATE: 27th April, 2021 (Tuesday)
TIME: 12pm – 1:15pm
We are pleased
to invite you to an online gathering of contact centre, CX and BPO
consultants and analysts to lay out Merchants Group’s vision of sustainable
outsourcing in a post-pandemic world.
in South Africa, Merchants is a subsidiary of Dimension Data and NTT – one of
the largest telecommunications providers in the world. Our presentation will
•An approach to
business continuity tried and tested through COVID
hybrid working offshore
agility and flexibility into service delivery and commercial models
development and recruiting to provide a constant, sustainable talent pool.
presentation will be followed by a panel including the perspectives of a
practitioner who offshored a customer service
function during the pandemic, a BPO leader, and the CEO of an industry
body. This will
be followed by audience Q&A.
receive a £25 Deliveroo voucher for lunch to enjoy during the presentation.
This event is
designed for individual consultants, boutique consultancies and consultants at
large firms who work with clients in the UK on customer experience, contact
centre and/or outsourcing strategy.