Supplier Zone

Sustainable Outsourcing in a post-pandemic world

An Exclusive Event for Consultants

DATE:          27th April, 2021 (Tuesday)

TIME:          12pm – 1:15pm

VENUE:      Zoom

COST:          Complimentary


We are pleased to invite you to an online gathering of contact centre, CX and BPO consultants and analysts to lay out Merchants Group’s vision of sustainable outsourcing in a post-pandemic world.

Headquartered in South Africa, Merchants is a subsidiary of Dimension Data and NTT – one of the largest telecommunications providers in the world. Our presentation will cover:

An approach to business continuity tried and tested through COVID
Viability of hybrid working offshore
Building agility and flexibility into service delivery and commercial models

Organic skills development and recruiting to provide a constant, sustainable talent pool.


The presentation will be followed by a panel including the perspectives of a practitioner who offshored a customer service  function during the pandemic, a BPO leader, and the CEO of an industry body
. This will be followed by audience Q&A.

Attendees will receive a £25 Deliveroo voucher for lunch to enjoy during the presentation.

This event is designed for individual consultants, boutique consultancies and consultants at large firms who work with clients in the UK on customer experience, contact centre and/or outsourcing strategy.  

RSVP: (places limited to 20)


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