Outsourcing Options for the UK of Tomorrow
Advisors’ Circle – BOARDROOM LUNCH INVITATION
This event is designed for individual consultants, boutique consultancies and consultants at large firms who work with clients in the UK on customer experience, contact centre and/or outsourcing strategy.
UK businesses have known for a long time that offshore contact centres don’t have to be based in India, but what’s the reality of outsourcing to a less well-known country?
Join Alan Graham of Mindpearl and Steve Morrell of ContactBabel to discuss how the new wave of offshore destinations stack up against onshore.
Attendees will learn how key metrics and business practices differ between the UK, US, South Africa & Fiji, and will be given exclusive access to ContactBabel research in this area.
We’ll be showing the reality of how businesses such as Malaysia Airlines, Lebara Mobile and Qantas serve a global multilingual customer base in locations like Fiji, Malaysia and South Africa, the challenges they’ve faced and how they overcame them.
Join us for our exclusive consultant-only boardroom lunch event to discuss serving the UK of tomorrow. Places are limited to 15, so please reply now to reserve your space.
DATE: Wednesday 16th October 2019
TIME: 12pm–1pm + Q&A (arr. 11.45am)
VENUE: Trafalgar 1 Room, Institute of Directors, 116 Pall Mall, London SW1Y 5ED
EVENT: Intelligent Automation Week
WHEN: 25-27th November 2019
WHERE: Twickenham Stadium, London
Our unique selling points:
- The one event you don’t get anywhere else:
Sheer size, breadth of Intelligent Automation topics, practitioner only
speakers and the fun!
- The only event that caters for all the
needs of your business when it comes to IA: RPA 101, Scaling RPA, the IA Technology
Ecosystem, Cognitive & Machine Learning for Enterprise and the leap to AI
- The only event in Europe where the IA
Executive Club takes place – invitation only, senior strategy session where
- Global IA leaders debate and plan how to maximize IA results for
- Diverse learning formats : workshops, case
studies, group discussions, plenary debates, site tours so you can tailor your
learning experience to fit the maturity level of your business
- 100% Intelligent Automation practitioners
on stage – all enterprise case studies, all the time, jam packed with best
practice, innovation, strategic and tactical practitioner sessions to make it a
true peer-led benchmarking event
- The most interactive IA Week ever, with
more opportunities to network with your peers than ever before
- Europe’s flagship in the world’s largest
Intelligent Automation event series
Early confirmed speakers include Continental, Ocado
and the Royal Bank of Scotland who will give insight into:
- Practical AI and its ethics
- In-house machine learning
- Combining existing and new technologies in
- Executing and scaling RPA
Get inspired and learn about:
Robot rhythms from the only company in the
world aiding musicians’ creative process through AI
Why IA Week?
- For the sheer size and breadth of
Intelligent Automation delivered by practitioners only
- The longest-standing and largest peer-led
benchmarking opportunity delivered by its 300,000+ global members
- NEW! IA Executive Club – intimately discuss
strategic transformation initiatives with leaders in the field
Customer Contact Week (CCW) Europe 2019
CustomerContact Week Europe 2019 – Europe’s flagship representation of the world’s
largest customer contact event series; invites customer contact professionals
like you to attend in Amsterdam this October, 7-10.
Join the community!
In 2019, we celebrate 20 years of building an ever-growing global
community who are relentless in driving customer innovation and excellence.
Is your priority to deliver a world class service through customer
contact innovation, automation and cultural transformation?
With the switch from traditional to digital channels to GDPR
and a new era of value creation with data & analytics the world of customer
contact and experience is rapidly evolving.
How can we help you address this change?
Attending CCW Europe means putting your customer first. Join 240 attendees, meet 70 inspirational
speakers, gain 23+ hours of learning and most importantly network with your
industry peers! Here’s what you can expect to learn:
- Demonstrating the Business Value of CX
- Navigating Digital Transformation as a Culture
- Setting a Roadmap for your CX Strategy
- Investing in the Employee Experience for the
- Organisational Culture as the Backbone of
to expect at CCW Europe 2019
Personalise your agenda
- View the most comprehensive agenda dissecting specific
customer contact challenges.
- Choose from 16 trend setting interactive
- Inspire yourself and your team by hearing 35+
thought-provoking customer innovation stories in practitioner case study format
- Select 3 different workshops that align with
your development areas; all workshop leaders will deliver and execute effective
training programmes, giving you the solid strategies to take back and implement
>>View the Agenda
Register and pay before the early bird deadline using our
code ABMTCH10 to save money off the
discounted rate! Book now!
PREMIER EVENT FOR DIGITAL DISRUPTION, IT, CUSTOMER
EXPERIENCE, BUSINESS PROCESS SERVICES AND INTERNATIONAL INVESTMENT
The Outsourcing Summit and Expo (OSX) is the premier destination to connect, collaborate and create the
Following the success of the inaugural
event, we are delighted to announce OSX will be returning to London ExCeL on
the 1 – 2 October 2019. OSX 2019 will see the introduction of 5 key zones, with
all incorporating displays by industry leading companies and presentation
theatres featuring leading experts who will give powerful insight and education
into the future developments within their field.
Digital Disruption - IT Design & Development - Customer Experience - Business Process Services - International
stand or sponsorship package:
Kevin Lloyd, Event Director