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Events

Outsourcing Options for the UK of Tomorrow

Advisors’ Circle – BOARDROOM LUNCH INVITATION

This event is designed for individual consultants, boutique consultancies and consultants at large firms who work with clients in the UK on customer experience, contact centre and/or outsourcing strategy.  

UK businesses have known for a long time that offshore contact centres don’t have to be based in India, but what’s the reality of outsourcing to a less well-known country? 

Join Alan Graham of Mindpearl and Steve Morrell of ContactBabel to discuss how the new wave of offshore destinations stack up against onshore. 

Attendees will learn how key metrics and business practices differ between the UK, US, South Africa & Fiji, and will be given exclusive access to ContactBabel research in this area.

We’ll be showing the reality of how businesses such as Malaysia Airlines, Lebara Mobile and Qantas serve a global multilingual customer base in locations like Fiji, Malaysia and South Africa, the challenges they’ve faced and how they overcame them. 

Join us for our exclusive consultant-only boardroom lunch event to discuss serving the UK of tomorrow. Places are limited to 15, so please reply now to reserve your space.



DATE:        Wednesday 16th October 2019 

TIME:        12pm–1pm + Q&A (arr. 11.45am)

VENUE:    Trafalgar 1 Room,  Institute of Directors, 116 Pall Mall, London SW1Y 5ED

COST:        Complimentary

RSVP:        smorrell@aboutmatch.co.uk 






EVENT: Intelligent Automation Week

WHEN: 25-27th November 2019

WHERE: Twickenham Stadium, London 

Website: www.intelligentautomationweek.com
 

Our unique selling points:

  • The one event you don’t get anywhere else: Sheer size, breadth of Intelligent Automation topics, practitioner only speakers and the fun!

  • The only event that caters for all the needs of your business when it comes to IA: RPA 101, Scaling RPA, the IA Technology Ecosystem, Cognitive & Machine Learning for Enterprise and the leap to AI for business

  • The only event in Europe where the IA Executive Club takes place – invitation only, senior strategy session where European and

  • Global IA leaders debate and plan how to maximize IA results for their business

  • Diverse learning formats : workshops, case studies, group discussions, plenary debates, site tours so you can tailor your learning experience to fit the maturity level of your business

  • 100% Intelligent Automation practitioners on stage – all enterprise case studies, all the time, jam packed with best practice, innovation, strategic and tactical practitioner sessions to make it a true peer-led benchmarking event

  • The most interactive IA Week ever, with more opportunities to network with your peers than ever before

  • Europe’s flagship in the world’s largest Intelligent Automation event series

Early confirmed speakers include Continental, Ocado and the Royal Bank of Scotland who will give insight into:

  • Practical AI and its ethics

  • In-house machine learning

  • NLP, OCR and Chat bots

  • Combining existing and new technologies in your ecosystem

  • Executing and scaling RPA

Get inspired and learn about:

Robot rhythms from the only company in the world aiding musicians’ creative process through AI

Why IA Week?

  • For the sheer size and breadth of Intelligent Automation delivered by practitioners only

  • The longest-standing and largest peer-led benchmarking opportunity delivered by its 300,000+ global members

  • NEW! IA Executive Club – intimately discuss strategic transformation initiatives with leaders in the field  








Customer Contact Week (CCW) Europe 2019

CustomerContact Week Europe 2019 – Europe’s flagship representation of the world’s largest customer contact event series; invites customer contact professionals like you to attend in Amsterdam this October, 7-10.

Join the community!

In 2019, we celebrate 20 years of building an ever-growing global community who are relentless in driving customer innovation and excellence.

Is your priority to deliver a world class service through customer contact innovation, automation and cultural transformation?

With the switch from traditional to digital channels to GDPR and a new era of value creation with data & analytics the world of customer contact and experience is rapidly evolving.

How can we help you address this change?

Attending CCW Europe means putting your customer first. Join 240 attendees, meet 70 inspirational speakers, gain 23+ hours of learning and most importantly network with your industry peers! Here’s what you can expect to learn:

Demonstrating the Business Value of CX
Navigating Digital Transformation as a Culture Change
Setting a Roadmap for your CX Strategy
Investing in the Employee Experience for the Customer Experience
Organisational Culture as the Backbone of Innovation


>>
What to expect at CCW Europe 2019

Personalise your agenda

- View the most comprehensive agenda dissecting specific customer contact challenges.

 
Choose from 16 trend setting interactive discussion groups

- Inspire yourself and your team by hearing 35+ thought-provoking customer innovation stories in practitioner case study format

- Select 3 different workshops that align with your development areas; all workshop leaders will deliver and execute effective training programmes, giving you the solid strategies to take back and implement right away


>>
View the Agenda

Register and pay before the early bird deadline using our code ABMTCH10 to save money off the discounted rate! Book now!








PREMIER EVENT FOR DIGITAL DISRUPTION, IT, CUSTOMER EXPERIENCE, BUSINESS PROCESS SERVICES AND INTERNATIONAL INVESTMENT

The Outsourcing Summit and Expo (OSX) is
the premier destination to connect, collaborate and create the future.


Following the success of the inaugural event, we are delighted to announce OSX will be returning to London ExCeL on the 1 – 2 October 2019. OSX 2019 will see the introduction of 5 key zones, with all incorporating displays by industry leading companies and presentation theatres featuring leading experts who will give powerful insight and education into the future developments within their field.

Digital Disruption - IT Design & Development - Customer Experience - Business Process Services - International

Book a stand or sponsorship package:

Kevin Lloyd, Event Director

klloyd@westrade.co.uk
+44 (0) 1923 723 990

 

Visit FREE

All buyers are invited to attend the exhibition and conference free of charge.

Register your interest: https://www.osx-expo.com/presentations/visitor-registration

www.osx-expo.com




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