Supplier Zone
The case for change to an all-in-one customer engagement system

multichannel customer engagementWhen it comes to engaging with customers in an ultra-connected era, the sales and service opportunities are endless! However, the sheer proliferation of consumer technology and digital channels have made delivering an omnichannel customer experience today’s biggest challenge for businesses of all shapes and sizes.

 

On top of the number of channels to manage, your customer base will also have a big impact on where to focus. Research has shown that young adults, wealthier adults and the more tech savvy make the greatest use of social networks for customer service.

 

This white paper looks into customer behaviour and developing an all-in-one solution to manage sales and service.


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