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Smart Sourcing for the Customer Journey
How companies can improve billing to UK customers
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Billing is an important interaction between a company and its customers. Getting it right and being able to deal effectively with queries has a long term impact on customer loyalty and trust. This white paper takes a deep dive into the current state of billing in the UK based on a survey of 1,000 UK households, looking at the performance of everyday service providers.
How do customers feel about the bills they receive? What do and don’t they like? Which companies are getting it right and wrong? We share the lessons on improving this aspect of customer service.
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