Supplier Zone
Contact Centre Analytics-as-a-Service
contact centre analytics as a service

Contact centres are a rich source of customer insights, too often hidden from view - for the simple reason that it's prohibitive to listen to thousands or even millions of calls to hear what customers are saying. Speech analytics solves this business challenge for contact centres of all sizes.

Speech analytics software is costly, complex and requires a multi-skilled team to manage it. Therefore simply buying licences (whether as an on-premise or hosted solution) is prone to failure. Fortunately, speech analytics capability can be purchased as a service – taking the high capital expenditure, high risk and resourcing issue out of the equation. This white paper looks at a case study of speech analytics as a service and the business benefits that resulted. 


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