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BCP for multilingual contact centres

BCP for multilingual contact centresBusiness Continuity Plans (BCP) for contact centres are essential to any organisation focused on operational excellence, customer experience and reputation.  A contact centre that is uncontactable can result in massive revenue loss, consumer frustration and permanent brand damage. In a multilingual customer service setting, the complexities and risks are even greater, with multiple languages, multiple time zones and multiple channels in play.

In this white paper, presented through the lens of a leading global contact centre company, learn:

1. the difference between BCP and DR (disaster recovery) 
2. how to integrate a risk framework and culture within your organisation
3. the importance of stress-testing.

Enter your details to receive the white paper

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