Business Continuity Plans (BCP) for contact centres are essential to any organisation focused on operational excellence, customer experience and reputation. A contact centre that is uncontactable can result in massive revenue loss, consumer frustration and permanent brand damage. In a multilingual customer service setting, the complexities and risks are even greater, with multiple languages, multiple time zones and multiple channels in play.
1. the difference between BCP and DR (disaster recovery)
In this white paper, presented through the lens of a leading global contact centre company, learn:
2. how to integrate a risk framework and culture within your organisation
3. the importance of stress-testing.
Enter your details to receive the white paper