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Smart Sourcing for the Customer Journey
Best practices in debt recovery
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This white paper takes a comprehensive look at debt recovery processes and the impact they have on businesses and consumers – both good and bad! Research based on a survey of 1,500 UK households paints a picture of how consumers respond to different approaches and how different industries manage debt collection.
One of the most interesting points about debt collection (which is often not associated with the process) is customer experience and relationships, ensuring that the wrong kind of actions don’t lead to lost future revenues or poor recommendations.
This paper looks at best practice in effective debt recovery, whilst maintaining strong customer relationships.
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