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UK Contact Centre Decision-Makers' Guide

The 2017/18 UK Contact Centre Decision-Makers’ Guide studies the performance, operations, technology and HR aspects of UK contact centre operations, based on interviews with hundreds of contact centre leaders. The report identifies 7 major challenges affecting the industry. Get your free copy of this major annual report

SS&O Week The Autumn Edition

Sep 11-13, 2018 | Lithuania

Join Europe’s leading force in shared services and outsourcing at #SSOW Autumn, where you'll discover the most innovative and effective tools and strategies to empower excellence in your service operations. Register now

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