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The 2017/18 UK Contact Centre Decision-Makers’ Guide studies the performance, operations, technology and HR aspects of UK contact centre operations, based on interviews with hundreds of contact centre leaders. The report identifies 7 major challenges affecting the industry. Get your free copy of this major annual report.
Sep 11-13, 2018 | Lithuania
Join Europe’s leading force in shared services and outsourcing at #SSOW Autumn, where you'll discover the most innovative and effective tools and strategies to empower excellence in your service operations. Register now
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