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UK Contact Centre Decision-Makers' Guide

The 2017/18 UK Contact Centre Decision-Makers’ Guide studies the performance, operations, technology and HR aspects of UK contact centre operations, based on interviews with hundreds of contact centre leaders. The report identifies 7 major challenges affecting the industry. Get your free copy of this major annual report

Contact Centre RFP Template

Going to market for contact centre services? Save time+money with our RFP Template. Based on decades of experience, we've developed a contact centre outsourcing RFP template which can be customised to your needs. It's FREE for buyers of contact centre services and £1,000 for non-buyers including consultants and individuals. Inquiries

SS&O Week The Autumn Edition

Sep 11-13, 2018 | Lithuania

Join Europe’s leading force in shared services and outsourcing at #SSOW Autumn, where you'll discover the most innovative and effective tools and strategies to empower excellence in your service operations. Register now

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