Supplier Zone

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UK Contact Centre Decision-Makers' Guide

The 2017/18 UK Contact Centre Decision-Makers’ Guide studies the performance, operations, technology and HR aspects of UK contact centre operations, based on interviews with hundreds of contact centre leaders. The report identifies 7 major challenges affecting the industry. Get your free copy of this major annual report

Customer Contact Week 2018

Glasgow, Mar.12-14, 2018

CCW Europe is the European flagship of the LARGEST global customer contact event series; the ONLY leadership summit for Europe’s customer contact strategists; a true peer-led event packed with invaluable best practices to best future-proof your customer contact. Get more information

Contact Centre RFP Template

Going to market for contact centre services? Save time+money with our RFP Template. Based on decades of experience, we've developed a contact centre outsourcing RFP template which can be customised to your needs. It's FREE for buyers of contact centre services and £1,000 for non-buyers including consultants and individuals. Inquiries

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