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Companies large and small are making the decision to outsource to call centres in South Africa in a bid to cut costs, improve customer wait times and free up funds to invest in better technology.
Read our latest outsourcing blog.
Historically, one of the biggest reasons UK businesses considered implementing cloud contact centre solutions was the potential cost reduction. While this is less of a driver now, centres looking to implement cloud contact centre technology still need to be able to understand and calculate their ROI. Learn more
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